Privacy Policy

This Privacy Policy describes how tk99o ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access and use our online gaming platform at https://tk99o.pro. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy.

tk99o is committed to maintaining the highest standards of data privacy for all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We understand that when you deposit using bKash, Nagad, or Rocket, you are placing your trust in us, and we take that responsibility seriously.

This policy applies to all personal data processed via our website, mobile interfaces, customer support channels, and payment processing integrations. Please read it carefully before submitting any personal information.

1. Information We Collect

When you create an account, deposit funds, place bets, or contact our support team, tk99o collects various categories of personal information. The types of data we collect include:

• Identity information: full name, date of birth, national ID or passport details, and a selfie photograph for account verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers; Visa or Mastercard details (card type, last four digits only); transaction history including deposit and withdrawal records.
• Technical information: IP address, device type, operating system, browser type and version, session timestamps, and geolocation data (country and city level only).
• Behavioural data: games played, bets placed, betting amounts, win and loss history, preferred sports and cricket markets, session duration, and frequency of visits.

We collect this information directly from you during registration, through automated tracking technologies when you use our platform, and from payment service providers during financial transactions.

2. How We Use Your Information

tk99o processes your personal data strictly for the purposes outlined below. We do not use your data for any purpose that is incompatible with this policy without first seeking your explicit consent.

• Account creation and management: to register your account, verify your identity, and maintain your player profile securely.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Platform improvement: to analyse aggregated usage data, improve game offerings, optimise the user experience for Bangladeshi players, and develop new features in cricket betting and live casino.
• Responsible gaming compliance: to monitor betting patterns and flag potential problem gambling behaviour, enforce deposit limits, and apply self-exclusion tools when requested.
• Customer communications: to send transactional notifications (deposit confirmations, withdrawal status), respond to support queries, and deliver platform announcements relevant to your account.
• Legal and regulatory compliance: to fulfil our obligations under applicable law, cooperate with lawful requests from authorities, and enforce our Terms and Conditions.

3. Legal Basis for Processing

tk99o processes your personal data on the following legal grounds, in accordance with applicable data protection principles:

• Contractual necessity: processing required to provide you with the services described in our Terms and Conditions, including account management and payment processing.
• Legitimate interests: processing carried out to protect the security of our platform, prevent fraud, and improve service quality, where such interests do not override your fundamental rights.
• Consent: for optional marketing communications and non-essential cookies, we rely on your explicit, freely given, informed consent, which you may withdraw at any time.
• Legal obligation: processing necessary to comply with applicable laws, respond to lawful government requests, and fulfil anti-money-laundering (AML) and know-your-customer (KYC) requirements.

4. Sharing of Your Information

tk99o does not sell, rent, or otherwise commercially exploit your personal data. We may share your information with trusted third parties only in the following defined circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transactional data strictly necessary to authorise and complete your financial requests.
• Technology and hosting partners: infrastructure providers that host and operate our platform under strict contractual confidentiality obligations and data processing agreements.
• Legal and regulatory authorities: when we are legally required to do so by a valid court order, subpoena, government directive, or other lawful process, we may disclose your data to the appropriate authority.
• Business successors: in the event of a merger, acquisition, or sale of platform assets, your information may be transferred to the successor entity, subject to the same level of privacy protection described in this policy.

We require all third-party service providers to implement appropriate technical and organisational measures to protect your data and to process it only on our documented instructions.

5. Cookies and Tracking Technologies

tk99o uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse traffic patterns. Cookies are small text files stored on your device. The cookies we use fall into three categories:

• Essential cookies: strictly necessary for the platform to operate, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core functionality.
• Functional cookies: remember your preferences such as language selection, display settings, and preferred sports or casino game categories, so your experience is personalised on return visits.
• Analytical cookies: collect anonymised or pseudonymised data about how users navigate the platform, which pages are visited most, and where errors occur, to help us improve performance.

You can control and delete cookies through your browser settings. Disabling essential cookies may affect the functionality of certain platform features. For more details on how to manage cookies in common browsers, consult your browser's help documentation.

6. Data Security

tk99o implements a comprehensive suite of technical and organisational security measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data fields including payment credentials, access controls restricting internal data access to authorised personnel only, regular security assessments and penetration testing, and real-time fraud detection systems.

While we make every reasonable effort to safeguard your data, no system is completely immune to security breaches. In the unlikely event of a data breach that poses a risk to your rights, we will notify you promptly through the contact details you provided at registration, consistent with applicable notification requirements.

7. Data Retention

tk99o retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account plus an additional period following account closure to meet regulatory record-keeping requirements; financial transaction records are retained for a minimum of six years to comply with anti-money-laundering obligations; and technical logs such as IP address records are retained for up to twelve months.

When your data is no longer required, we delete or anonymise it in a secure manner. You may request earlier deletion of your data (subject to our legal obligations) by contacting our privacy support team.

8. Your Privacy Rights

As a tk99o user, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge, so you can verify its accuracy and how it is being used.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligations we must fulfil.
• Right to restriction: you may ask us to suspend the processing of your personal data in certain circumstances, for example while you contest the accuracy of data we hold.
• Right to object: you have the right to object to our processing of your personal data where we are relying on legitimate interests as the legal basis, and we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our privacy support team using the email address listed in the Contact Us section below. We will respond to your request within a reasonable timeframe, and in any case within 30 days of receipt.

9. Third-Party Payment Processors

To facilitate deposits and withdrawals, tk99o integrates with trusted payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction, you will be sharing payment information directly with the relevant payment provider, who operates under their own privacy policy and data security standards. tk99o does not store full card numbers or mobile banking PINs on its own servers.

We recommend reviewing the privacy policies of bKash, Nagad, Rocket, and other payment providers you use, as their practices are independent of tk99o's. Any data you share with those providers is governed by their respective policies.

10. Age Restriction and Minors

tk99o is strictly an adult platform. You must be 21 years of age or older to register an account, deposit funds, or participate in any form of betting or gaming activity on this platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

If we become aware that personal data has been submitted by a person under 21, we will delete that data promptly and close the associated account. If you believe a minor has created an account on our platform, please notify us immediately via the contact details below so we can take appropriate action.

11. Changes to This Privacy Policy

tk99o reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered users via the email address on their account.

Your continued use of the tk99o platform after any modification to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data tk99o holds about you, please reach out to our dedicated privacy support team. We are committed to responding to all data-related enquiries in a timely and transparent manner.

You can contact our privacy team by email at [email protected]. Please include your registered username and a brief description of your request so we can assist you efficiently.